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Customer Service Representative – 12 month maternity cover
Tyseley, Birmingham
Full Time: 37.5 hours (see below)
£25,500 + excellent benefits
Are you passionate about delivering top-tier customer service? Do you thrive in a fast-paced environment where no two days are the same?
We’re looking for a Customer Service Representative to join our friendly, professional team to cover maternity leave.
You’ll be the first point of contact for customers, providing exceptional service via phone and email. Whether it’s answering product queries, resolving delivery issues, or managing orders, you’ll take ownership and deliver efficient, accurate support.
- Handle inbound customer queries with professionalism and care
- Provide real-time support on orders, pricing, deliveries, stock, and promotions
- Accurately log interactions in our CRM and follow up where needed
- Work closely with internal teams (logistics, quality, production) to resolve issues
We need you to have:
- Previous customer service experience (essential), this can be from retail or office based
- Strong communication skills and a friendly, solutions-focused approach
- Excellent attention to detail and ability to multitask under pressure
- Confident IT and CRM system skills
In return the company offers:-
Hours: 37.5 per week (1 in 4 Sats, and 1 in 8 Sundays required with time off in lieu.
Hybrid working – 3 days in the office, 2 days from home (after 3 month probation)
Benefits - Upto 5% pension contribution, Healthcare, Share scheme, Free Eye Test - Upto 5 glasses/frames, Quarterly bonus Scheme, 33 days annual leave inc bank holidays, End of year bonus
If you feel you have the relevant skills and experience and are able to commit to a 12 month contract, please get in touch asap.
The team at Plum Personnel are totally committed to customer service and the principles of equality and diversity in recruitment and employment.
Your application will be carefully considered in line with the skills, experience, knowledge and achievements appropriate and relevant to the job advertised and other similar roles that may be suited.
You will be contacted by Plum Personnel within 48-hours of your job application if you are selected.
If you do not hear from us within this timeframe it means your application for this job has not been successful on this occasion.
If you have previously Registered with us and are interested in the role, please do not hesitate to contact us directly.
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